Whether you send Podium review invites manually or through integration, you have the opportunity to follow up with any customers that were sent a review invite, but haven’t taken the time to review your business.
Time is of the essence when it comes to increasing your review invite conversion rate. That’s why Conceptual Minds recommends sending a review invite follow up message two days after sending the original review invite.
To start this process, navigate to the “Analytics” tab on your Podium dashboard and scroll down until you see the list of all your review invites.
From here, you will be able to see who has followed the link and who left a review based on the green checks in the boxes. (So for instance, Mark 925 did not follow the link. Whitney Test followed the link but did not leave a review)
Write down the name and phone number of anyone who was sent a review invite but did not leave a review then follow these 5 steps to send your customers a Review Invitation Reminder:
1) Go to the “Messenger” area of your dashboard.
2) Press the Blue pencil icon
3) Enter the customer’s name and phone number
4) Scroll down to the Templates area of your messages and choose the Review Invitation Reminder template:
5) Press Send
If you have any questions, contact our marketing coaches today.
FAQs
How does Podium review management work?
Podium makes it easy for businesses to collect and manage customer reviews by sending automated requests right after customer interactions. It also pulls all your reviews into one simple dashboard, so you can easily track feedback and respond quickly to maintain strong customer relationships.
What are the perks for businesses using Podium?
Podium provides businesses with powerful tools to grow, making it easy to gather reviews, communicate with customers, and build strong marketing lists, all from one place . With perks like unlimited one-to-one texting, Google integration, smart AI features, and simple ways to grow your subscriber list, Podium helps businesses stay connected and keep customers coming back.
What is the best way to maximize reviews with Podium?
Podium makes it easier for businesses to get reviews by sending automated text requests and offering small incentives like discounts to encourage customers. It streamlines the process by integrating with your current communication, letting you promote positive feedback and stay engaged with customers, all in one place.
What are some ways to boost my review count?
Getting more reviews is all about being proactive. Ask customers to leave a review and make it easy for them. You can also motivate your team with rewards, stay engaged by responding to reviews, and reach even more people by linking up with platforms like Google and Facebook.
Learn About Conceptual Minds
As veterans of the automotive industry, the Conceptual Minds reputation management experts are not only skilled investigators who work hard to identify the source of a negative review, they are also terrific at crafting the ideal response and highlighting areas of opportunities for the business owners so they can work to mitigate future issues.
If you don’t have an internal resource or a partner that can handle each of the areas referenced previously, contact us at 866-615-1532 today.