An easy way to increase your review count with Podium

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

Whether you send Podium review invites manually or through integration, you have the opportunity to follow up with any customers that were sent a review invite, but haven’t taken the time to review your business.

Time is of the essence when it comes to increasing your review invite conversion rate. That’s why Conceptual Minds recommends sending a review invite follow up message two days after sending the original review invite.

To start this process, navigate to the “Analytics” tab on your Podium dashboard and scroll down until you see the list of all your review invites. It looks like this:

From here, you will be able to see who has followed the link and who left a review based on the green checks in the boxes. (So for instance, Mark 925 did not follow the link. Whitney Test followed the link but did not leave a review)

Write down the name and phone number of anyone who was sent a review invite but did not leave a review then follow these 5 steps to send your customers a Review Invitation Reminder:

1) Go to the “Messenger” area of your dashboard.

2) Press the Blue pencil icon

3) Enter the customer’s name and phone number

4) Scroll down to the Templates area of your messages and choose the Review Invitation Reminder template:

5) Press Send

If you have any questions, email us at customerservice@conceptualminds.com

 

More To Explore

Auto Repair PPC/Google Ads: How Pay-Per-Click Can Bring Your Next New Customer To Your Shop

May 20, 2022

Auto Repair PPC/Google Ads: Playing To Win Through Pay-Per-Click If you’re going to play in the marketing arena, you want to know your hard-earned dollars are […]

The Ultimate EDDM Guide to USPS Every Door Direct Mail

May 19, 2022

In this article, we provide a guide to help you decide if EDDM direct mail or third-party service saturation is right for your auto repair shop […]

1.877.524.7696